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Let’s Measure What We Need Not What We Want

Private Sector

Reduced Costs of O&M

Improved Efficiency

Improved Productivity

Improved Morale

Reduced Turnover

Improved Service Delivery

Improved NOP

They Measure These Things

Public Sector

Business Needs are The Same

Mission Is Different

VHA – HUD – PBS Examples

But Measure

Timeliness of Delivery

Compliance with Standards

Small Business Content

ISO/CMM/SEI Certifications

CDRL’s On Time

Illusory “Evaluated” Price

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