Foster clear and consistent Executive and Programmatic communication with the government
Manage team or sub-contractor partners and manufacturers on customer goals and metrics
Think in terms of outcomes!
Continually measure relevance of metrics to evolving missions
Make sure my definition of success the same as the customers!
Can we deliver the optimal outcome based on what we do best?
Great opportunity to reach informal understanding agreement on feasible outcomes.
Use effective QASP procedures to self assess quality as well as contractor quality
Base incentives and disincentives on clear relevant metrics that everyone understands
Does the SOO sufficiently describe the desired outcomes?
Will the contracting method provide enough competition?
Is the contract type commensurate with risk?
Define the desired outcome well enough to structure an enforceable contract.
What contracting method will we likely use?
Which contract type?
Continually assess relevance of metrics
Maintain open lines of communication open
Defining outcomes in writing is hard work.
Define how we measure performance to meet the desired outcome
What result do we want to create?
Defining “end state” or desired outcome.
Conducting market research to see who else has solved that problem, met that need.
7.) Manage performance
6.) Select the right contractor
5.) Decide how to measure and manage performance
4.) Develop a PWS or SOO
3.) Examine private and public sector solutions
2.) Describe the problem that needs solving
1.) Establish an integrated solutions team