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Defining Managed Services

“Managed Services” Generally: Delivery of a function as a service

Examples: facilities maintenance, transportation, physical and cyber security, call center services

IT: A mechanism that enables industry to perform a function in support of customer’s information technology operations1

IT: Network Managed Services: sourced management and operation of IT infrastructure and applications through a centralized network operation center (NOC)

Typical elements: monitoring change management and configuration software management 2

1 Acquisition Solutions Advisory, “Managed Services: Solution-Based Information Technology Acquisitions,” May 2006

2 Gartner Research Services, 2008

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