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5

Varying Interpretations of Managed Services

Managed  Services

Narrowly Defined (IT Telecom Voice Remote Support)

Ownership – End User

Location – End User

Management – Vendor

Contract Duration – Short

Outsourced

Ownership – Vendor

Location – Vendor

Management Vendor

Hosted

Ownership – End User

Location – Vendor

Management – Vendor

Managed Services

Broadly Defined

Ownership

End User/Vendor

Location

End User/Vendor

Management – Vendor

Contract Duration: Long

Source: Gartner Research Services; Acquisition Solutions, Inc.

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