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Chapter 9 Human Resource Development - page 16 / 16

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Stone, Meltz & Falkenberg, 4th ed.

Sources of Data to Evaluate HRD Programs

Measures of knowledge or skill, obtained through tests or other standardized measures

On-the-job behaviour and performance measures, such as individual production rates, error rates, customer complaints

Organizational measures, such as profitability, production costs, and scrap rates

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