Dr. Lakshmi Mohan
The GE Process
- In the CEO’s Annual Letter (Feb 2001)
When the order is taken, that date becomes known to everyone, from the first person in the process receiving the castings, circuit boards or any other components from the supplier, all the way through to the service reps who stand next to the customer as the process is started up for the first time.
to is measured and ; and, in the process he or she is the of span with every action taken.
WHAT GETS MEASURED
GETS DONE !