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      Dr. Lakshmi Mohan

The GE Process

-  In the CEO’s Annual Letter (Feb 2001)

When the order is taken, that date becomes known to everyone, from the first person in the process receiving the castings, circuit boards or any other components from the supplier, all the way through to the service reps who stand next to the customer as the process is started up for the first time.

Every single delivery to every single customer is measured and in the line of sight of everyone; and, everyone in the process knows he or she is affecting the business-wide measurement of span with every action taken.

WHAT  GETS  MEASURED

              AND  REWARDED

              GETS  DONE !

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