Dr. Lakshmi Mohan
How to Lower the Phone Bill ?
Tried lots of options - But nothing worked?
Some people called much more often than the average of 5 times a year …
We sent out a letter at one point that said, in effect: “Please don’t call so much” …
But it did not work !
If you want people to call you, send them a letter telling them not to!
Why not predict the reason for each call
then send that call to the agent who is best able to handle it.