Dr. Lakshmi Mohan
Everyone Wins !
“We can answer your question BEFORE you ask it!”
“A phone call that might have taken 20 or 30 seconds, or even a minute, now lasts 10 seconds.”
Customers get where they are going immediately. And, they get the information they need quickly.
Customer Service Reps handle those calls that need to be handled by people, and they don’t waste any time passing calls to colleagues.
Customers are automatically routed to the RIGHT Reps – best skilled to not only deal with the problem about which the customer is calling but also to cross-sell the product that the system predicts the customer might want to buy.