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Accredo, Medco’s specialty pharmacy Call (800) 803-2523

GRIEVANCE & APPEAL PROCEDURES:

To formally lodge a complaint with Medco, please call (877) 841-5241. Your initial response will addressed by a Customer Service Representative.

Your concerns will be logged into Medco’s Customer Service Contact System. Unresolved complaints will be escalated to a customer service resolution expert or to a supervisor. You can also request that your issue be escalated.

If your issue is still not resolved to your satisfaction, you have the right to file a formal appeal either verbally by phone, or by mail.

You will receive a follow up phone call and/or letter regarding resolution of your issue.

11/1/2010

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11/1/10

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