Accredo, Medco’s specialty pharmacy Call (800) 803-2523
GRIEVANCE & APPEAL PROCEDURES:
To formally lodge a complaint with Medco, please call (877) 841-5241. Your initial response will addressed by a Customer Service Representative.
Your concerns will be logged into Medco’s Customer Service Contact System. Unresolved complaints will be escalated to a customer service resolution expert or to a supervisor. You can also request that your issue be escalated.
If your issue is still not resolved to your satisfaction, you have the right to file a formal appeal either verbally by phone, or by mail.
You will receive a follow up phone call and/or letter regarding resolution of your issue.
Pg 14 of 14