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ITIL, CMMI, MOPS, six-Sigma, LEAN.... (where to start?) A Voyage Thru the Acronyms. Methodologies ... - page 10 / 35

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© Dennis Adams Associates Limited, 2006

The new V3 “SERVICE LIFECYCLE” Books

Service Strategies

The vision and value of service management practice, Planning to implement service management,  Establishing a new Service

Service Design

How to put in place IT processes, policies, architectures and documents, Roles and Responsibilities, Insource/Outsource issues

Service Transition

Implementing Service Management, Managing Organizational and Cultural change

Service Operations

Delivery and Control processes to manage Services,  Application Management,  Infrastructure,   Operations Management,

Continual Service Improvement

How to improve service quality, Introducing new service management improvements, Service Retirement

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