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ITIL, CMMI, MOPS, six-Sigma, LEAN.... (where to start?) A Voyage Thru the Acronyms. Methodologies ... - page 11 / 35

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© Dennis Adams Associates Limited, 2006

Using ITIL version 3

ITIL remains non-prescriptive.

Executive-level Summary document now available.

More guidance on optimal Organizational structures.

How to deal with Cultural Issues when implementing ITIL.

Addresses IT Governance.

Practices for In-sourcing, Outsourcing and Multi-Sourcing.

Contains ROI justification for introducing ITIL practices.

Reflects the “Life Cycle” of Services.

No radical changes to Service Support and Service Delivery.

Business Case examples, Case Studies, Templates.

Linked to other Best Practices (COBIT, CMMI, Six-SIGMA)

Some Guidance on how  to evaluate suitable software tools.

See: http://www.itsmacademy.com

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