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ITIL, CMMI, MOPS, six-Sigma, LEAN.... (where to start?) A Voyage Thru the Acronyms. Methodologies ... - page 13 / 35

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© Dennis Adams Associates Limited, 2006

IT’s all a question of MATURITY

Level 1 – Initial

Processes are usually ad hoc. Success depends on the competence and heroics of the people in the organization.

Level 2 - Repeatable [Managed]

Successes are repeatable. Existing practices are retained during times of stress.

Level 3 - Defined

The organization’s set of standard processes, which are the basis for level 3, are established and improved over time.

Level 4 - Quantitatively Managed

Using precise measurements, management can effectively control the effort, and can identify ways to adjust and adapt

Level 5 - Optimizing

Continually improving process performance through both incremental and innovative technological improvements.

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