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ITIL, CMMI, MOPS, six-Sigma, LEAN.... (where to start?) A Voyage Thru the Acronyms. Methodologies ... - page 20 / 35

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© Dennis Adams Associates Limited, 2006

COBIT Structure (cont)

Delivery and Support

DS1 Define and Manage Service Levels , DS2 Manage Third-party Services

DS3 Manage Performance and Capacity, DS4 Ensure Continuous Service , DS5 Ensure Systems Security

DS6 Identify and Allocate Costs

DS7 Educate and Train Users, DS8 Manage Service Desk and Incidents , DS9 Manage the Configuration , DS10 Manage Problems , DS11 Manage Data , DS12 Manage the Physical Environment , DS13 Manage Operations

Monitor and Evaluate

ME1 Monitor and Evaluate IT Processes

ME2 Monitor and Evaluate Internal Control

ME3 Ensure Regulatory Compliance

ME4 Provide IT Governance

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