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ITIL, CMMI, MOPS, six-Sigma, LEAN.... (where to start?) A Voyage Thru the Acronyms. Methodologies ... - page 27 / 35

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© Dennis Adams Associates Limited, 2006

Using Six-Sigma

Although Six-Sigma originated in the field of Engineering, it is a practical Project Approach which can be used for improving IT Processes.

Some aspects of Six-Sigma are also referenced in ITIL, including:

PDSA cycle (“PDCA”)

Root Cause Analysis

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