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ITIL, CMMI, MOPS, six-Sigma, LEAN.... (where to start?) A Voyage Thru the Acronyms. Methodologies ... - page 33 / 35

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© Dennis Adams Associates Limited, 2006

IT Management = Management AND IT

MOPS is an attempt to integrate a number of different methodologies and approaches and apply them to the technical challenges of managing IT Production.

METRICS

Publish what IT Production does to get business buy-in

Measure what you do in order to manage the teams

OPERATIONAL TOOLS

Chose software to improve your ability to manage the infrastructure

“Referential” approach to standardise reporting across teams

PROCESSES AND PROCEDURES

Use ITIL pragmatically as a start, Six-Sigma / LEAN to improve, and interface with Development Project processes.

STANDARDS

Chose Technologies based on “Production-ready” criteria to optimise the costs of Production Support.

www.mops.uk.com

www.dennisadams.co.uk/mops.htm

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