IT Management = Management AND IT
MOPS is an attempt to integrate a number of different methodologies and approaches and apply them to the technical challenges of managing IT Production.
Publish what IT Production does to get business buy-in
Measure what you do in order to manage the teams
Chose software to improve your ability to manage the infrastructure
“Referential” approach to standardise reporting across teams
PROCESSES AND PROCEDURES
Use ITIL pragmatically as a start, Six-Sigma / LEAN to improve, and interface with Development Project processes.
Chose Technologies based on “Production-ready” criteria to optimise the costs of Production Support.