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ITIL, CMMI, MOPS, six-Sigma, LEAN.... (where to start?) A Voyage Thru the Acronyms. Methodologies ... - page 7 / 35

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© Dennis Adams Associates Limited, 2006

The ITIL V2 Core Books: IT Service Management

Capacity Management

Availability Management

IT Service Continuity Management.

Service Level Management

IT Financial Management

Service Support

Service Delivery

Service Desk

Incident Management

Problem Management

Change Management

Release Management

Configuration Management

User Support

Control Processes

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