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© 2005 Prentice Hall Inc. All rights reserved.

4–39

Background Data for Examples

Figure 4–10

Example of Job Title: Customer Service Clerk

Example of Job Summary:

Answers inquiries and gives directions to customers, authorizes cashing of customers’ checks, records and returns lost charge cards, sorts and reviews new credit applications, works at customer service desk in department store.

Example of One Job Duty:

Authorizes cashing of checks: authorizes cashing of personal or payroll checks (up to a specified amount) by customers desiring to make payment by check. Requests identification—such as driver’s license—from customers and examines check to verify date, amount, signature, and endorsement. Initials check and sends customer to cashier.

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