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Chapter 12: Strategic Leadership (SL) - page 22 / 25

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Key Strategic Leadership Actions

Developing Policies and Procedures

Policies and procedures - are written or unwritten standards or styles of behavior that govern how people act and lead people to behave in predictable ways

Can facilitate good strategy implementation:

Can increase efficiency because they standardize work behavior and specify the best way to accomplish a task

Provide top down guidance about how certain things need to be done

They help ensure consistency in how strategy critical activities are performed

Different types of firms make use of different types and numbers of policies and procedures

Firms need to create a strong supportive fit between policies and procedures and strategy

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