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© Supply Chain Visions 2004 – All Rights Reserved

upply

hain     isions®

V

Metrics Drive Behaviors

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How much did it cost to fill the order?

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Cross functional view to work with OM and Manufacturing and Transportation

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Overall order accuracy and quality – including invoicing

95% Perfect Order Fulfillment

Best

Does Not Consider

Kinds of Behavior Created

Metric

-

How much did it cost to fill the order?

-

Customer complaints (quality or accuracy)

- Did it arrive when the customer wanted?

-

How much did it cost to fill the order

-

Cycle time up or down the supply chain (tail)

-

Customer complaints (quality or accuracy)

-Cross functional view to work with OM and Manufacturing

- Large inventories on hand to prevent out of stocks

-

Expedited orders to manufacturing

-

Airfreight shipments

-

Large inventories on hand to prevent out of stocks

97% On Time to Customer Request

99% Fill Rate for a Distribution Center

Better

Bad

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