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© Supply Chain Visions 2004 – All Rights Reserved

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What’s the Point of a Metric: Process vs Results Metrics

Results Metrics

Usually functionally oriented

Usually focused on one aspect of a process

Measures components of a process – but not the whole process

If left unchecked, drive suboptimization

Process Metrics

Are usually company-wide or customer focused

Are cross functional in nature (and sometimes cross company)

Measure the “total effect” of a process

Drive overall optimization of costs and customer satisfaction

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