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The period of the comprehensive motor insurance policy which runs concurrent with this Policy and does not exceed twelve months (Section 1. Definitions: Period of Insurance).

Your right to cancel

You may cancel Your policy and receive a full refund providing You inform Us within 14 days after You receive the policy terms and conditions. You may cancel this policy after this period but we reserve the right to charge a cancellation fee.

Please contact EUI Ltd, Capital Tower, Greyfriars Road, Cardiff CF10 3AZ or call 0871 882 0000. Calls to 0871 numbers are charged at 8p per minute plus network extras.

Claim Notification

To make a claim please call the Claims Line on 0844 543 4400.

How to Make a Complaint

Any enquiry or complaint regarding this policy should be addressed to: The Quality Executive, EUI Limited, Capital Tower, Cardiff CF10 3AZ. Tel: 0844 543 4444 Email: quality@admiral.com

If you remain dissatisfied you can contact Complaints Department, Ultimate Insurance Company Limited, Suite 913, Europort, Gibraltar or email complaints@uicl.eu

If we have given you our final response and you are still unhappy, or more than 8 weeks have passed since we received your original complaint, you may refer your complaint to the Financial Ombudsman Service (FOS) at South Quay Plaza, 183 Marsh Wall, London, E14 9SR.

Tel: 0800 0 234 567 free for people phoning from a ‘fixed line’ (eg. a landline at home).

0300 123 9 123 free for mobile phone users who pay a monthly charge for calls to numbers starting 01 or 02.

Financial Services Compensation Scheme

EUI Ltd are covered by the Financial Services Compensation Scheme (FSCS). If EUI Ltd were unable to meet their obligations You may be entitled to compensation from the scheme, depending on the type of insurance and circumstances of any claim. Cover for the claim or policy is provided at 90%. Further information can be obtained from www.FSCS.org.uk

Ultimate Insurance Company Limited is licensed and regulated by the Gibraltar Financial Services Commission under the Financial Services (Insurance Companies) Act 1987 of Gibraltar. Ultimate Insurance Company Limited is a member of the FSCS. If Ultimate Insurance Company Limited is unable to meet their obligations to you under this contract you may be entitled to compensation from the FSCS. Cover for the claim or policy is provided at 90%.

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