Governing Law and Language
This insurance shall be subject to English Law, unless specifically agreed to the contrary. All communication is to be conducted in English.
Subject to you not making a claim on this product, you have 14 days from the receipt of the welcome policy to cancel the product. Should you cancel outside the 14 day cancellation period, additional charges, including a £5 cancellation fee will apply for the time on cover. Please contact EUI Ltd, Capital Tower, Greyfriars Road, Cardiff CF10 3AZ or call 0871 882 0000. Calls to 0871 numbers are charged at 8p per minute plus network extras.
The Underwriter may at any time cancel Your policy sending 7 days notice to You at Your last known address.
How to Make a Complaint
Any enquiry or complaint regarding this policy should be addressed to: The Quality Executive, EUI Limited, Capital Tower, Cardiff CF10 3AZ. Tel: 0844 543 4444 Email: firstname.lastname@example.org
If you remain dissatisfied you can contact Complaints Department, Ultimate Insurance Company Limited, Suite 913, Europort, Gibraltar or email email@example.com
If we have given you our final response and you are still unhappy, or more than 8 weeks have passed since we received your original complaint, you may refer your complaint to the Financial Ombudsman Service (FOS) at South Quay Plaza, 183 Marsh Wall, London, E14 9SR.
Tel: 0800 0 234 567 free for people phoning from a ‘fixed line’ (eg. a landline at home).
0300 123 9 123 free for mobile phone users who pay a monthly charge for calls to numbers starting 01 or 02.
Financial Services Compensation Scheme
EUI Ltd are covered by the Financial Services Compensation Scheme (FSCS). If EUI Ltd were unable to meet their obligations You may be entitled to compensation from the scheme, depending on the type of insurance and circumstances of any claim. Cover for the claim or policy is provided at 90%. Further information can be obtained from www.FSCS.org.uk
Ultimate Insurance Company Limited is licensed and regulated by the Gibraltar Financial Services Commission under the Financial Services (Insurance Companies) Act 1987 of Gibraltar. Ultimate Insurance Company Limited is a member of the FSCS. If Ultimate Insurance Company Limited is unable to meet their obligations to you under this contract you may be entitled to compensation from the FSCS. Cover for the claim or policy is provided at 90%.