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Where can blocked sewers and drains be reported?

Flooding or blocked drains: Please phone the all-hours Roads and Stormwater number at 086 010 3054 Life- or property threatening emergencies: Please call 107 from a Telkom phone or 021 480 7700 from a cellphone.

What steps are implemented when disaster strikes?

V i c t i m s a r e r e g i s t e r e d a c c o r d i n g t o a s t a n d a r d p r o c e d u r e w h e r e b y C i t y o f f i c i a l s , t h e W a r d C o u n c i l l o r , S u b c o u n c i l M a n a g e r , c o m m u n i t y l e a d e r s a n d r e p r e s e n t a t i v e s o f t h e a f f e c t e d p e o p l e w o r k a s a n a r e a d i s a s t e r t e a m . T h i s t e a m t h e n d e t e r m i n e s t h e s h o r t t e r m n e e d s s u c h a s s h e l t e r a n d s o c i a l r e l i e f . S u i t a b l e s h e l t e r i s t h e n a r r a n g e d a t c o m m u n i t y h a l l s i f r e q u i r e d . D e p e n d i n g o n t h e n a t u r e o f t h e i n c i d e n t , t h e C i t y m a y i m p l e m e n t e n g i n e e r i n g w o r k s t o s t a b i l i s e t h e s i t u a t i o n , r e d u c e f l o o d i n g a n d f i r e r i s k , a n d t o f a c i l i t a t e r e c o n s t r u c t i o n . H u m a n S e t t l e m e n t S e r v i c e s c a n p r o v i d e b a s i c b u i l d i n g m a t e r i a l s t o i n f o r m a l s e t t l e m e n t r e s i d e n t s w h e r e s t r u c t u r a l d a m a g e o c c u r s .

How are people registered for assistance?

T h e a r e a d i s a s t e r t e a m o v e r s e e s t h e r e g i s t r a t i o n p r o c e s s T h e n a m e o f t h e h e a d o f e a c h a f f e c t e d f a m i l y w i l l b e l i n k e d t o a p l o t o r d w e l l i n g T h e n u m b e r o f p e o p l e p e r f a m i l y i s t h e n r e c o r d e d E a c h f a m i l y r e c e i v e s a u n i q u e n u m b e r t o c o n t r o l t h e a l l o c a t i o n o f s h e l t e r , b l a n k e t s , f o o d , e t c .

What type of assistance does the City offer to residents?

D o n a t i o n s a r e u s e d w h e n a v a i l a b l e T h e C i t y p r o v i d e s c o m m u n i t y f a c i l i t i e s f o r t e m p o r a r y s h e l t e r T h e C i t y c o - o r d i n a t e s t h e d i s s e m i n a t i o n o f b l a n k e t s , c l o t h e s a n d f o o d w i t h r e g i s t e r e d N G O s , w i t h f i n a n c i a l a s s i s t a n c e f r o m p r o v i n c i a l g o v e r n m e n t D e p e n d i n g o n t h e d a m a g e c a u s e d , t h e C i t y m a y p r o v i d e b a s i c b u i l d i n g o r w a t e r p r o o f i n g m a t e r i a l s T h e C i t y w i l l p r o v i d e f i l l e r m a t e r i a l w h e r e f i l l i n g o f d e p r e s s i o n s c a n a l l e v i a t e f l o o d i n g , o r w h e r e t h e r a i s i n g o f f l o o r l e v e l s w i l l r e d u c e t h e p o n d i n g o f w a t e r i n s i d e h o m e s .

How and where can people apply for assistance?

The multi-disciplinary team dealing with flooding will assess every situation upon receiving information via the emergency call centre or the City’s flooding reporting number. Contact will be made with communities in this process.

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