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CARING and SHARING

18009136109

Renewing the Mind, Restoring the Spirit

A Letter to Our Consumers from Ken Jones, Eastpointe’s Director

Eastpointe has gone through many changes as the State of North Carolina has redesigned its system of providing services to the mentally

ill, developmentally disabled and substance abusers.

Through

responsible

for

developing

a

network

of

providers

to

meet

these

this change

Eastpointe is

needs in our

communities.

Eastpointe

is

staffed

by

licensed

and

certified

clinicians

that

will

triage

consumers

and

make

recommendations

for

appropriate

providers.

Eastpointe

maintains

provider

calendars

so

our

staff has the ability to immediately schedule appointments. In most schedule an appointment for a consumer within 4 days of a phone call. contacted and there is an emergency, it will be addressed within

cases Eastpointe can In the event we are 2 hours of contact.

Eastpointe’s clinical staff also review “PersonCentered Plans” developed by on the information in the plan presented we authorize an appropriate

providers. Based level of service.

Eastpointe’s staff are committed to supporting clients that have difficulty getting that they need, moving from a state hospital into the community, or even from provider.

the services provider to

We are promoting evidencebased best practices and providing free training to area providers in a number of areas of clinical practice. Eastpointe continues to support psychiatry in our rural areas, and contractually supports nighttime and weekend support to the emergency departments at the four hospitals in the region we serve.

If you or someone you know needs assistance in obtaining services, we encourage you to consult with one of our clinical consultants through calling “Access” (for Access to Services) by calling 18009136109 anytime. If you have been dissatisfied with the services you have been receiving, you are welcome to consult with our Customer Services Department staff by calling 18005134002 during normal working hours.

Thank you for your patience as we continue to strive toward developing quality services in your community.

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