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dures for installation,upgrade and utilization.Reviews complex con- cepts and procedures for the administration of files using utility pro- grams and understanding normal operation and symptoms relating to common troubleshooting issues with systems software.

CINT 212 Application User Support and Troubleshooting

3 Credits

Prerequisites: CINT 210.Through lectures,discussion,demonstra- tions, textbook exercises,and classroom labs students will learn the skills and knowledge necessary to support end users with their operating systems and software applications. The course will con- tain key concepts of end user and computer management including configuring and troubleshooting. The student will learn techniques in resolving issues with usability and customization of the operating

system and applications.

CINT 213 Hardware Support and Troubleshooting

3 Credits

Prerequisites: CINT 210 and CINT 211.The student will learn through lectures,discussions,demonstrations,textbook exercises,and class- room labs the skills and knowledge necessary to support end users who use microcomputers in a corporate,small business,or home environment. The course will focus on key concepts of computer management including installing and updating operating systems, support local users and groups,manage hardware,and configure file and folder access. The student will learn techniques in resolving issues with hardware and operating systems,printers,and network

connectivity. CINT 214 Help Desk Tools and Technologies

3 Credits

Perquisites:CINT 210.The student will study a broad range of topics that user support specialists need when working in the support industry. The student will learn troubleshooting and problem solv-

ing in working with end users.

CINT 217 Preventative Maintenance and Data Recovery

3 Credits

Prerequisites: CINT 201 and CINT 225.Through lectures,discussion, demonstrations,textbook exercises,and classroom labs students will learn the skills and knowledge necessary to conduct maintenance on personal computers. This course will contain key concepts on computer management of preventative maintenance and trou- bleshooting of hardware and software.The student will learn tech- niques of data recovery due to equipment failure,disaster,or end

user mismanagement. CINT 220 Network Server Technologies

3 Credits

Prerequisites: CINT 120 or CINT 121.A study of network servers,par- ticularly the hardware and software necessary to efficiently main- tain a modern network.This course focuses on installation,configu- ration, administration,and troubleshooting of network servers.In

addition it deals with site preparation,performance monitoring,and disaster recovery.The course provides support and guidance for preparation of the student to take the Server+ certification exam,a COMPTIA vendor neutral test which can apply to Microsoft’s MCSA, or stand on its own merit.This course contains elements above basic hardware fundamentals of a standard PC and so the certification is considered more advanced than the A+.In addition this course deals with Industry Standard Server Architecture (ISSA) issues,such as RAID,SCSI,multiple CPUs,SANs and other networking server issues.

CINT 225 Windows Network Operating Systems

3 Credits

Prerequisites: CIST 120 or CINT 121.Provides instruction to demon- strate the ability to implement,administer,and troubleshoot infor- mation systems that incorporate Microsoft Windows Server.

CINT 226 Implementing and Administering a Windows Network Infrastructure

3 Credits

Prerequisites:CINT 125 or CINT 225.Provides instruction to demon- strate the ability to install,manage,monitor,configure,and trou- bleshoot DNS,DHC ,Remote Access,Network Protocols,IP Routing, and WINS in a Windows network infrastructure.In addition,this course builds the skills required to manage,monitor,and trou- bleshoot Network Address Translation and Certificate Services.This course is designed to follow a preparation path towards the appro-

priate Microsoft certification series. CINT 227 Managing a Windows Network

3 Credits

Prerequisites: CINT 125 or CINT 225.Provides instruction to demon- strate the ability to administer,support,and troubleshoot informa- tion systems that incorporate Microsoft Windows.This course is designed to follow a preparation path towards the appropriate Microsoft certification series.

CINT 228 Administering Windows Directory

Services

3 Credits

Prerequisites: CINT 225.Provides instruction to demonstrate the abili- ty to install,configure,and troubleshoot the Windows Active Directory™ components,DNS for Active Directory,and Active Directory security solutions.In addition,this test measures skills required to manage,monitor,and optimize the desktop environment by using Group Policy.Course is designed to follow a preparation path towards the Microsoft exam 70-217:Implementing and Administering a Microsoft Windows 2000 Directory Services Infrastructure.

CINT 235 Networking Technology Concepts

3 Credits

Prerequisites: CINT 121.Provides students with an excellent founda- tion upon which to build their network training.The course covers the basics of computer networking,including terms and concepts. Networking technology—how it works,and why it works – is made

clear in this course,where concepts like contemporary network serv- ices, transmission media,and protocols are explained.Students learn how protocols are used in networking implementations from many vendors,especially those most common in today’s LANs and WANs.

CINT 236 Novell Hardware Service and Support

3 Credits

Prerequisites: CINT 135.Focuses on the prevention,diagnosis,and resolution of hardware-related problems encountered when work- ing with NetWare.While the course assumes the use of NetWare,the skills learned will have a great deal of practical value to network administrators as they optimize and maintain systems while using many other Novell products.The course explores a number of research tools that will assist the network administrator in acquiring the information needed to solve“real-world”problems.It includes extensive hands-on exercises,which make up approximately 60% of all class time.The course materials are designed to provide a contin- uing reference that will be useful back at the student’s worksite.

CINT 237 Novell Administration III

3 Credits

Prerequisites: CINT 135.How to design and implement Novell eDirectory trees and related components in any type of organization

for different types of organizational goals using different types of

network operating systems.

CINT 240 Cisco Discovery: Introducing Routing and Switching in the Enterpris

e

4 Credits

Prerequisite:CINT 141 or CINT Program Advisor Approval.The goal of this course is to assist students in developing the skills necessary to use protocols to maximize enterprise LAN and WAN performance.The course provides more advanced configurations of switching and rout- ing protocols,configuration of access control lists,and basic imple- mentation of WAN links. It also provides detailed troubleshooting guidance for LAN,WAN,and VLAN implementations.This course pre- pares students with the skills required for entry-level Network Technician,Help Desk Technician and Computer Technician jobs.

CINT 241 Cisco Discovery: Designing and Supporting Computer Networks

4 Credits

Prerequisite:CINT 240 or CINT Program Advisor Approval.The goal of this course is to assist students in developing the skills necessary to design small Enterprise LANs and WANs.The course provides an introduction to collecting customer requirements,translating those requirements into equipment and protocol needs,and creating a network topology which addresses the needs of the customer.It will also familiarize students with how to create and implement a design proposal for a customer.This course prepares students with the skills required for entry-level Pre-Sales Support and entry-level Network Design jobs.

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