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Telephonetics VIP

Drawing on over 16 years of understand- ing how people interact over the tel- ephone, Telephonetics VIP offers a range of customer-focused solutions, covering even the most demanding environments and delivering real business benefits to all its customers.

With innovative solutions for speech self- service, mobility, outbound messaging, emergency notification and business con- tinuity, Telephonetics VIP has built a large customer base.

This includes nearly 60% of the NHS acute health trusts, more than 50 local councils and emergency service operations, 80% of the major UK multiplex cinemas, along with significant financial and legal services representation.

David Beardsworth Sales Director

0161 6433000 sales@clinitex.co.uk

CISSU (Contract and Information Shared Services Unit) is funded by all eight Chesh- ire & Merseyside Primary Care Trusts to provide information in support of World Class Commissioning and performance management/support for NHS/IS con- tracts across the region.

CISSU is focussed on data accuracy and consistency in costing and coding across the region at the same being dynamic and locally sensitive.

Robust contract and performance man- agement will minimise the financial risk across the region which will support lo- cal health economies in working across boundaries to ensure cost effective and patient focussed delivery of care.

Web Address: http://www.cissu.co.uk/ http://cissuapps01.xlancashirecare.nhs. uk:7778/pls/portal

Main Point of Contact: Pamela Bethell Chief Operating Officer pam.bethell@cissu.nhs.uk 01925 406083

Patient Opinion summary

Patient Opinion is a website (www.pa- tientopinion.org.uk) where patients and service users can give feedback about their care and rate the service they have received, and the NHS can then easily re- spond and learn from that feedback.

We cover all acute trusts, mental health trusts and independent sector hospitals, and all feedback is reviewed prior to publi- cation. It’s free to patients and structured as a not-for-profit social enterprise (any surplus being reinvested in the NHS).

Patient Opinion aims to make the collec- tive wisdom of patients available to other patients and to the NHS. This is our NHS

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    let’s make it better!


Kate Ebbutt by phone 0114 281 6256 or by email;


Tunstall Healthcare provides market leading telehealthcare solutions that play a pivotal role in supporting older people and those with long-term needs to live in- dependently, by effectively managing their health and well-being. Telehealth solutions offer a way of delivering tailored care for patients with long-term conditions in their own homes, improving quality of life and preventing avoidable hospital admissions.

UMIP is the managing agent of The Uni- versity of Manchester for intellectual prop- erty commercialisation. UMIP’s role is to enhance the scale and quality of The Uni- versity’s intellectual property development and commercialisation activities. UMIP works in highly positive relationships with researchers, entrepreneurs, business peo- ple, professional advisers and investors to achieve its goals. As a successful com- pany it employs modern management ap- proaches to licensing, joint ventures and spin-out enterprises. UMIP has a flexible and tailored approach to each commercial opportunity to ensure that the possibilities and benefits for intellectual property trans- fer to the market-place are maximised.

Tunstall’s innovative range of non-intru- sive telecare sensors, such as the smoke, flood, bed and chair occupancy sensors work with Lifeline home units to offer a comprehensive way of managing the risks to a person’s health and home environ- ment, 24 hours a day.

Tunstall Healthcare (UK) Ltd Whitley Lodge Whitley Bridge Yorkshire DN14 0HR Telephone 01977) 661234 Fax (01977) 660562

Eileen Priestner PA To Dr Rich Ferrie, Head of Biomedica Group The University of Manchester Intellectual Property Ltd (UMIP) The Incubator Building 48 Grafton Street Manchester M13 9XX

Email enquiries@tunstall.co.uk Website www.tunstallhealth.com

Tel 0161 606 7200 e-mail: bio@umip.com www.umip.com

NHS Improvement is currently working with over 270 sites across England focus- ing on quality, innovation, productivity and prevention.

NHS Improvement works closely with Trusts, clinical networks and the Depart- ment of Health to transform, deliver and build sustainable improvements across the entire pathway of care in cancer, di- agnostics, heart, lung and stroke services. With ten years practical service improve- ment experience,

NHS Improvement aims to develop sus- tainable effective pathways and systems, share improvement resources and learn- ing, increase impact and ensure value for money to improve the efficiency and qual- ity of NHS services.

For further information please go to

www.improvement.nhs.uk or email


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