technological advances that would enhance a radio system. Personal interviews were
conducted to solicit feedback from both users and those responsible for managing 800
MHz radio systems to determine how they implemented their systems.
The research determined that the failure or success of implementing a new radio
system was determined mostly by proper planning, training and the involvement of the
The recommendations are to have an organizational commitment to the successful
implementation of the 800 MHz radio project. It is recommended that the Chief establish
an implementation team made up of radio users. These stakeholders will consist of
representatives from fire, EMS, fire marshals, dispatchers, training division and staff. A
comprehensive training program will be developed by training staff, radio technicians
and users and will be provided to all users prior to the implementation of the radio
system. A list of recommended strategies for successful implementation (Appendix A)
has been created and will be provided to the implementation team to assist them.