mentioned by several interviewees was the importance of getting buy-in from senior staff
and for them to support the implementation plan.
Based on the feedback received from the interviews and in combination with the
historical information that the literature review produced, a list of recommended
strategies for implementing an 800 MHz radio system was developed (Appendix A).
This list of recommended strategies will be provided to the implementation team to assist
them with the responsibility of overseeing the implementation of the 800 MHz radio
system in Prince William County.
These strategies include the creation of an implementation team made up of radio
users throughout the department. By involving the departments’ personnel we will be
creating ownership and buy-in from the users who will be benefiting from the new radio
system. Another strategy that is critical to the success of the implementation is the
organizational support and commitment. This needs to be demonstrated from the top of
the organization all the way down to the entry level person. Involving as many of the
stakeholders as possible should insure the success of the implementation plan. A key
element to any new program is the effectiveness of the training that needs to take place.
A comprehensive training program will need to be developed, administered and evaluated
for effectiveness so that the end users will know how to utilize the new radio system to its
full advantage. The research determined that there is no such thing as a perfect radio
system, and that 100 percent coverage 100 percent of the time is not possible. The
important thing is that they need to have realistic expectations of their radio system. The
users need to determine their systems capabilities and limitations and the only way to