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The Future Role of the Response Centre in the UK – Value Added Services - page 3 / 11

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Forum 6 Health & Well Being

Silver Economy in Europe 2005

Basic, Some Niche

Applications, Sporadic

application of technology

Monitoring tends be responding to an emergency situation – reactive

Call centres focused & often limited to “inbound” traffic

Some try to be all things to all situations – people and property

Quantitative not Qualitative driven

Historic Offering

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