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NASCIO 2004 Recognition Awards Entry - page 2 / 4

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NASCIO 2004 Recognition Awards Entry

Discovering Montana’s Public Safety Answering Point (PSAP) service

1. Description of project, including length of time in operation.

The online Public Safety Answering Point (PSAP) service was launched in October 2003.  Montana’s Public Safety Services Office requested the service initially as a way to gather an online inventory of 9-1-1 equipment available in each of Montana’s 58 PSAP offices spread throughout all 56 counties.   The service also stores information on the metrics of each office and any other basic information on the office.  For instance, how many 9-1-1 trunks are installed, how many answering positions are there, an inventory of the actual equipment including manufacturers and model numbers, how many calls are received each year, and more.  The service also displays an uploaded photo of the equipment and/or workstations.

The inventory was necessary as the Montana Public Safety Service office looks toward the distribution of grant monies to upgrade equipment in each of these PSAP offices to enhance 9-1-1 capabilities and emergency communications.  Currently, when 9-1-1 calls are made from wireless phones, the call may not be routed to the closest 9-1-1 center, and the call-taker doesn't receive the callback phone number or the location of the caller.  This presents life threatening problems due to lost response time, if callers are unable to speak or don't know where they are, or if they don't know their wireless phone callback number or the call is dropped.

Wireless calls are an immediate and growing challenge to the essential health of the State’s 9-1-1 infrastructure.  Without location, wireless calls will continue to consume excessive call capacity and personnel resources in the 9-1-1 systems.  The implementation of wireless E9-1-1 location technology is a matter of growing importance in public safety.  The online inventory/site survey will support the efforts of the State and local PSAPs in coordinating and implementing the upgrades for future implementation of wireless E9-1-1 services statewide.

This service is essential to help Montana be effect during emergency situations whether they are local, statewide or national emergencies.  

DiscoveringMontana.com, the official state website, developed PSAP in partnership with the Montana Department of Administration.

There are two online sites for the PSAP service.  The first site allows PSAP offices to add a new survey, edit an existing survey or view an existing survey.  This site is password protected.  Here is the address for the development site so that you can look closer at the service, http://dev.discoveringmontana.com/psap.  The production site is located at http://app.discoveringmontana.com/psap.  The second site is a public site.  This site allows PSAPs along with the general public the ability to view existing surveys for Montana PSAPs.  Please feel free to view the existing surveys at http://app.discoveringmontana.com/psap_public.

Our privacy and security policy is clearly published on the website.

The PSAP service runs on our production web server, with the following specifications:

IBM ASCII Monitor/Console       (shared between the 4 AIX boxes)

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