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what happens next. (Stands up, extends hand to Steve). Thanks for taking time with me to resolve this situation. It’s good to get this all behind us so we can move on. See you tomorrow at 9:00 a.m.” Epilogue: The written statement developed by Joe had to go through two minor revisions before Steve would sign it. Due to his close longtime friendship with Steve and his family, Robert was very reluctant to turn the case over to local law enforcement for criminal prosecution. Joe advocated criminal prosecution for two reasons: (1) the employee dishonesty insurance provider strongly recommends criminal prosecution, and (2) a severe penalty would send a signal to the rest of the company that Robert is not going to tolerate fraudulent activity. Such a signal can effectively deter future fraudulent activity by others within the company. Robert ultimately decided to file the employee dishonesty insurance claim and press criminal charges against Steve.

The case involving Steve was resolved quickly because Joe understood and utilized effective interviewing skills. Although the text of the actual interview has been paraphrased and shortened for brevity, the general substance of the interview has been preserved. Steve was eventually convicted of Theft By Deception, a Class B Felony and given a 12 month suspended sentence.

Summary If Yogi Berra didn’t say it, he should have, “You can learn a lot just by asking questions.” As evidenced by the case study, asking questions requires careful preparation and skillful execution. Effective interviewing is a function of both a well-structured interview and a well- prepared interviewer. The interview should be conducted in an informal atmosphere, one that is professional and friendly but not social. Effective interviewers typically are “people persons” and are considered “easy to talk to.” In addition, they are skilled in accurately identifying the verbal and nonverbal cues of deception. When evaluating responses, the interviewer should look for verbal cues of deception such as changes in speech patterns, selective memory, use of oaths, refusal to implicate others, and feigned unconcern. The interviewer should also pay attention to nonverbal cues of deception such as breaking eye contact, full body motions, crossing the arms and legs, change in the use of illustrators, and reactions to evidence. Those who possess the Interviewing as a ‘Forensic-Type’ Procedure

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