SERVICE LEVEL AGREEMENT
4shared.com shall provide the Client access and use of file storage and sharing web application running on 4shared’s own dedicated server on the terms described below.
BY USING THE SOFTWARE, YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT ACCEPT THESE TERMS, YOU MUST DISCONTINUE USE OF THE SOFTWARE AND NOTIFY 4SHARED.COM IMMEDIATELY OF INTENT TO TERMINATE THIS AGREEMENT.
The Agreement shall commence upon execution by both parties and shall be in effect for 1 (one) month and renew for 12 (twelve) successive months periods, unless canceled by either party 10 days prior to the termination of the current period. The term of the subscription can be converted to 1 (one) year by the additional agreement. 4shared.com agrees there will be no price increase for this subscription during the first 1 (one) year of this agreement
Subject to the terms and conditions of this Agreement, 4shared.com shall provide the Client access and use of 4shared Enterprise solution to upload, store, and share files over the Internet.
The Client shall not sublicense or resell any of its rights to the 4shared Enterprise software, act as an applications service provider or service bureau, or otherwise upload, operate or maintain files on behalf of a third party or any affiliated entity or subsidiary.
4shared.com will provide during 7:00 AM– 6:00 PM UTC Monday through Friday email customer service support to the Client to assist in resolving problems, obtaining clarification relative to our services and reporting suspected defects or errors in its services.
Service Level - 24x7 Support: Outside of regular support hours, 4shared.com will provide a technical support person to manage any technical problems. Should they occur, the Client should contact 4shared.com by e-mail.
4shared.com will exercise its best efforts to resolve the problem within 24 hours or provide an estimate of how long it will take to resolve the problem.
In the case of a system down condition attributable to application, 4shared.com may utilize other means of communication for reporting of errors and conditions.
4shared.com will respond to and complete correction of errors, defects and malfunctions, in accordance with the following schedule:
Data corruption, system crash or inability of the Client to make effective use of our services. Initial Response: in 2 hours from the moment or request reception. Problem fix: in 3 business days from the moment of request reception.
Feature does not work as documented, no reasonable work around exists and there’s a critical need of the feature. Initial Response: in 3 hours from the moment or request reception. Problem fix: 4shared.com will make reasonable efforts to provide a fix or work around the problem within 4 business days from the