moment of request reception.
Feature doesn’t work as documented but a reasonable work around exists or it’s possible to wait for the next release for a fix. Initial Response: in 24 hours from the moment or request reception. Problem fix: 4shared.com will make reasonable efforts to provide a fix or work around the problem within 30 business days from the moment of request reception.
Enhancement request. Initial Response: within 24 hours from the moment or request reception. Considerations of enhancement requests will be dealt with on a case-by-case basis.
4shared.com understands that the Client expects the service to be available 24 hours a day, 7 days a week. 4shared.com agrees to use its best efforts to provide 95% availability of service. 4shared.com will also provide regular backups of data in the unlikely event that emergency recovery is required.
The Client agrees to notify immediately if he suspects the application is unavailable due to a fault of 4shared.com. The Client agrees to provide reasonable information as requested by 4shared.com for proper diagnosis/repair and for proper calculation of any applicable refund.
Refund does not apply as a result of:
a) Unavailability due to Upgrade and Maintenance as described below.
b) Periods of unavailability during which Client’s accounts is not in good financial standing or Client is in violation of this Agreement.
c) Circumstances beyond 4shared.com’ control including, without limitation, acts of any governmental body, war, sabotage, embargo, fire, flood, extended unavailability of Public Utility Service or unavailability or delay in telecommunications, or third party Internet Service Providers.
d) The Client’s misuse of the application.
UPGRADE AND MAINTENANCE
The Client shall be entitled to receive upgrades of the application annually, which are defined as new releases which provide major improvements to features and functionality of the application.
The application will be updated with new releases and downed for maintenance during off-peak periods. The current plan is to conduct such updates upon need between during 8:00 AM– 10:00 AM UTC. The Client will be notified of the expected down time.
4shared.com reserves the right to conduct emergency maintenance on ‘as needed’ basis.
The client agrees to remove any content or material upon notice from the account that it has received notice that such content or material infringes on the rights of a third party or is otherwise illegal. In the event that the client refuses to remove such content or material within one business day of receipt of such notice, 4shared.com reserves the right to remove such content or material.
PRIVACY AND CONFIDENTIALITY INFORMATION
4shared.com is committed to maintaining the privacy and confidentiality of all data generated by its Clients during their file storage and sharing process. 4shared.com respects its Clients’ need for absolute confidentiality at all times and give complete assurance that all privileged company information will be treated appropriately. No information we collect is ever sold, rented, leased, traded, swapped, marketed, exchanged, bartered, distributed, or disclosed in any way.