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Requirements and Characteristics of Process Automation

Brad Mathews, Chief Technology Officer, Cypress Technology Solutions, Inc.

October 2002

Introduction ............................................................................................................................................................2 What is Process Automation ..................................................................................................................................2 Whither Workflow?................................................................................................................................................2 Three Keys to Process Automation ........................................................................................................................2 Policy..................................................................................................................................................................3 Training Flaws................................................................................................................................................3 Process Automation to the Rescue .................................................................................................................3 Policy Rigidity and Process Automation........................................................................................................4 Summary ........................................................................................................................................................5 Communications.................................................................................................................................................5 Speeding Communication...............................................................................................................................5 Improved Quality............................................................................................................................................5 Accurate Delivery...........................................................................................................................................6 Faster and Automated Message Delivery .......................................................................................................6 Making Sure Communication Actually Happens ...........................................................................................6 Example..........................................................................................................................................................6 Summary ........................................................................................................................................................6 Productivity ........................................................................................................................................................6 Making the Computer Do Work .....................................................................................................................7 Additional Benefits.............................................................................................................................................7 Lies, Damn Lies and Statistics .......................................................................................................................8 Paper Summary ......................................................................................................................................................8

Requirements and Characteristics of Process Automation

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