Suresh Menon, Chief Executive Officer, Diligenta said, “Diligenta’s state of the art platform and extensive expertise in the UK Life & Pensions industry has ideally positioned us to partner with Phoenix Group to deliver this significant milestone. The transformation process has been successful and we look forward to future opportunities to deliver similar, state of the art projects within the insurance sector.”
Charles Juniper, Insurance Sector Analyst at BPO specialists, NelsonHall said, “this is a significant achievement on the part of Diligenta. Migration to the BaNCS platform will
allow Diligenta to reduced product
accelerate the pace of cost savings through high levels templates, cleansed policyholder data and customer
slowdown in sales of life insurance the Boards of insurers to seriously blocks. Clients are looking for BPO
products in the mature UK and US markets is forcing assess the use of BPO models, particularly for closed providers with strong capabilities across a number of
first-rate migration and consolidation skills, a highly integrated model and a proven track record. With this milestone, Diligenta position to capture new life insurance BPO business going forward.”
multi-shore will be in
delivery a strong
About Diligenta Ltd
Diligenta, TCS's UK FSA regulated subsidiary was established in 2005 to specialise in the provision of business process outsourcing (BPO) services for the UK Life & Pensions industry. Diligenta currently employs 940 people and its headquarters are situated in Peterborough UK.
Diligenta entered the UK Life & Pensions marketplace in 2006 by securing a £486 million deal with the Phoenix Group (formerly known as the Pearl Group), making it the second largest firm in the UK to service this sector. Offering a full BPO Diligenta provides a number of the Phoenix Group companies with call centre, back office administration, IT, HR, finance and accounting services.
In January 2008 Diligenta secured a second client when it won a contract to deliver BPO services to Sun Life Financial of Canada's UK operations (SLF UK). The services, commencing in May 2008, are estimated to be worth over £100 million over the life of the contract and involves administering a further 500,000 life and pensions policies. This operation is run out of Basingstoke UK.
TCS has also established an innovation lab at the Peterborough site. The lab acts as a 'hub' for the global Co-Innovation Network in the UK, encouraging collaborations