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Common Issues

For Terminal Adapter Features

Scenario

Check to see if...

Then try...

The pwr LED on the UIP165P is off, or the power LED on your modem is off.

Checking the power connection to the UIP165P, or your modem.

Your UIP165P is unable to connect to the Internet.

The wan LED on the UIP165P is off and/or the LAN LED on your modem is off.

Making sure the cable between the UIP165P and your modem is

  • 1)

    Securely connected to the UIP165P's WAN port.

  • 2)

    Securely connected to your modem's LAN port

  • 3)

    Free of any frays, loose connectors, or other visible defects

1) Making sure the UIP165P is configured for DHCP or PPPoE (if your ISP uses DHCP or PPPoE). OR The UIP165P doesn't have a valid 1) Making sure the first three parts of the UIP165P's IP address match you ISP's

IP address. (Login to the UIP165P

IP address and the fourth part is different

and check the WAN Status screen.)

2) Making sure UIP165P's subnet mask exactly matches the subnet mask of you ISP.

OR 1) Making sure the UIP165P's default gateway address is set to your ISP's IP address.

www.uniden.com

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