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Customer Communications When Shipping - page 2 / 5

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Compressors

Customer Communications and Shipping Checklist

A.

Inform your customer that it will be necessary to ship the compressor to a testing facility to determine/validate if there was lightning/power surge damage.

B.

Also inform them that if the compressor was lightning/power surge damaged that you will pay reasonable and customary replacement charges for compressor replacement. (Reference Compressor replacement costs calculations handout)

C.

You might also need to inform them that your company Pays for numerous compressor replacements throughout the state/country on a daily basis and is fully aware of what is reasonable and customary. (Many times the HVAC technician will inflate compressor replacement costs to encourage full system replacement)

D.

Ask your customer to instruct their HVAC technician to save the shipping container (box) from the new compressor to be used to ship the old compressor in.

E.

Ask your customer to instruct their HVAC technician to crimp or seal the compressor refrigerant copper lines for shipment, (the same as they would do with a warranty compressor), a 30 second procedure.

F.

Decide shipping method.

1.

Customer (Homeowner) to ship and (bill shipping to COD or Insurance company UPS/FedEx account)

2.

HVAC company to ship and (bill shipping to COD or Insurance company UPS/FedEx account)

3.

Field adjuster to pick up at homeowner residence or HVAC Company and ship to RG Consulting Services.

G.

Instruct whoever does the shipping to insert the following information in the shipping container

1.

Name, address and phone numbers of Customer (Homeowner)

2.

Claim Number & Loss Date

3.

Insurance company, adjuster name and telephone numbers

4.

(Adjuster email address if not a prior RGCS customer)

H.

Call RG Consulting Services (336 364-1117) or email (Work@RGCS1.com) with a message to expect a compressor shipment

1.

Provide customer name

2.

Shipping method

3.

Adjuster name and phone number.

Ship To

Richard Godwin

RG Consulting Services

916 Stony Mountain Road

Rougemont, NC 27572

336 364-1117 Office

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