Condensers, Air Handlers, Furnaces and Package Systems
Customer Communications and Checklist
Inform your customer that it will be necessary to ship the HVAC System to a testing facility to determine/validate if
There was lightning/power surge damage
Whether the HVAC System is repairable
Reasonable and customary Repair Costs
Also inform them that if lightning damage is found you will pay repair costs only, provided the HVAC System is repairable.
You might also need to inform them that your company pays for numerous HVAC System repairs and replacements throughout the state/country on a daily basis and is fully aware of what is reasonable and customary. (Many times the HVAC technician will inflate repair costs to encourage full system replacement)
Ask your customer to instruct their HVAC technician to identify which system or systems are damaged e.g. condenser, air handler, furnace or package system. If only the condenser is damaged, ship only the condenser.
It is not necessary to include the air handler, furnace or evaporator coil if they are not damaged. Do not include copper Freon line sets or ductwork.
If the power disconnect or a circuit breaker is damaged include it with the damaged HVAC System.
Also you will need the dimensions and approximate weight for shipping purposes.
(Condensers 2’ w X 2’ d X 30” h approx., 150 lb. Approx.)
(Air Handlers & Furnaces 2’ w X 2’ d X 5’ L approx., 150 lb. Approx.)
(Package Systems 4’ w X 4’ d X 36” h approx., 300 lb. Approx.)
You should also obtain the model and serial numbers for your records
Decide whether to ship from the Customer (Homeowner) residence or the HVAC Company.