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Presentation ‘Quality Management in the Public Sector – a Bridge to the Future’, Dec. 18th 2006, Conference ‘Quality Management in the European Public Administrations - CAF- Common Assessment Framework’ - Sofia, Patrick Staes, EIPA CAF Resource Centre.

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Presentation ‘Integrated Local Management Systems – Achievements, Limitations and Opportunities (the experience of the Shumen municipality)’, Emilia Stancheva, PhD, deputy mayor – Shumen municipality working on a Phare-funded project: ‘Strengthening the Capacity of the Bulgarian Public Administration with a View to Fulfillment of the Strategy for Modernization of the State Administration for Improved Services to the Society’

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Internet sources:

Bulgarian Certification Portal – http://bgcert.com

Bureau Veritas Bulgaria - http://certification.bureauveritas.bg

Ministry of State Administration and Administrative Reform -  http://www.mdaar.government.bg

National Revenue Agency – http://www.nap.bg

Operative program ‘Administrative capacity” – http://www.opac.government.bg  

Association Club 9000 – http://www.club9000.org

Foundation for Local Government Reform – http://www.flgr.bg

Balanced Scorecard Collaborative – http://www.bscol.com

Balanced Scorecard Institute – http://www.balancedscorecard.org  

Common Assessment Framework – http://www.eipa.nl/CAF/CAFmenu.htm

European Foundation for Quality Management – http://www.efqm.org

European Public Administration Network – http://www.eipa.nl/EPAN/EPAN.htm

European Organization for Quality (EOQ) – http://www.eoq.org/start.html

Excelsior™, Pricewaterhouse Coopers LLP – http://www.excelsior.pwcglobal.com/

European Benchmarking Network – http://forum.europa.eu.int/irc/ euradmin/eubenchmarking/info/data/en/ebnsite/page1b.htm

European Countries (SIGMA), Common Initiative of OECD and EU –http://www.oecd.org/puma/sigmaweb, http://www.sigmaweb.org

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