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QUALITY MANAGEMENT SYSTEMS – A NEW TOOL FOR DEVELOPMENT OF THE - page 9 / 11

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As a whole, the analysis shows14 that a very small part (less than 10%) of the administration structures use the opportunities the quality management systems offer. Our point of view is that for the successful implementation of these systems the Ministry of State Administration and Administrative Reform can contribute a lot by working out samples and pilot projects of similar systems and offer them to the territorial and sector organizations which will facilitate their adaptation according to the specifics of the Bulgarian administration. The integration of the Bulgarian administration into the European administrative space requires implementation of similar European standards in all administrations which offer services in order to standardize and guarantee quality. For this purpose it is necessary to make an additional opportunity popularization from the implementation of the quality management systems, as well as making a coordination mechanism concerning the policy of quality management of the administrative activity in Bulgaria It is also necessary to adapt these systems to the Bulgarian reality and to develop additional materials to help administrations with the implementation. Especially topical is the task of engaging these systems in a common territorial administrative network which is one of the main factors for successful accomplishment of the new stage of the administrative reform in Bulgaria in the conditions of Bulgaria’s EU membership.

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14 See Operative program ‘Administrative capacity’, MSAAR, March 2007, p. 50.

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