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Troubleshooting Guide

Troubleshooting Tips

NOTE: This troubleshooting guide is for general aid only. For warranty service, contact your dealer or wholesale distributor.

Troubleshooting Table

Symptoms

Recommended Action

1.

Poor flush.

A. Adjust the tank water level to match the waterline.

B. Fully open the water supply shut-off valve.

C. Clear obstructions from the trapway, jet, or bowl rim holes.

D. Clear obstructions in the soil pipe or vent pipe.

2.

No flush.

A. Reconnect the flapper chain to the trip lever or flush valve.

B. Adjust the flapper chain assembly to remove excessive slack.

3.

The fill valve turns on/off by itself without the toilet being flushed, or it runs, allowing water to enter the tank.

A. Adjust the flapper chain for proper slack so the flapper is not held off the flush valve seat.

B. Clean or replace the flapper if it is worn, dirty, or misaligned with the flush valve seat, or if the flush valve seat is damaged. Replace the flush valve seal or flush valve.

C. Clean the fill valve seat/seat washer of debris, or replace the piston/seat washer assembly.

D. Remove the tank and tighten the flush valve nut if flush valve gasket is leaking. Do not overtighten. If leakage continues, replace the gasket.

E. Replace the fill valve if the valve float sinks.

F.

Adjust the tank water level if it is too high.

4.

Long tank fill cycle.

A. Fully open the water supply shut-off valve.

115749-5-B

6

Kohler Co.

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