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# Days for 1st Response

# Days 2nd Response

40

n/a

35

n/a

34

n/a

70

n/a

Complainant

Floyd

Karim

Britton

Dunker

Note: The policies listed in this chart represent those complaints that did not meet the 15 working day requirement established in WAC 284-30-650

APPENDIX II

CLAIMS STANDARD #1

The following policies did not contain evidence that the Company acknowledged receipt of the claim within 10 working days:

CLA 962259

CLA 961406

CLA 963090

CLA 972103

APPENDIX III

CLAIMS STANDARD #2

The following claim investigations were not completed within 30 days after notification of the claim:

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