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CLA 961406

CLA 951617

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CLA 860799

CLA 971931

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CLU 940262

CLA 952380

CLA 960873

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CLA 800304

CLA 970063

CLU 950402

CLA 971410

CLA 951129

CLA 932828

CLA 940141

CLA 962193

CLA 890192

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CLA 950697

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CLU 940340

CLA 851731

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APPENDIX IV

CLAIMS STANDARD #3

The following claim files did not contain evidence that acceptance or denial of a claim was made within 15 working days after receiving completed proof of loss documents:

CLA 860799

APPENDIX V

CLAIMS STANDARD #5

The following claim files did not contain copies of communications with the claimant regarding notification of delay in processing a claim:

CLA 842719

CLA 842720

CLA 941519

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