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AS OF

SEPTEMBER 30, 1997

January 3, 2000

The Honorable Deborah Senn Insurance Commissioner Olympia, Washington 98504

Dear Commissioner Senn:

Pursuant to your instructions and in compliance with the statutory requirements of RCW 48.03.010, I have examined the corporate affairs and market conduct of:

UNUM Life Insurance Company of America

Portland, Maine

hereafter referred to as "the Company" or AUNUM@. The following report is respectfully submitted.

Scope of Examination

The examination was performed in compliance with the provisions of Washington insurance laws and regulations. The market conduct review followed the rules and procedures promulgated by the Office of the Insurance Commissioner (OIC) and the National Association of Insurance Commissioners (NAIC). The examination covered the period of January 1, 1995 through September 30, 1997. The scope of this examination was limited to activities concerning the handling of Washington individual long term disability complaints and claims.

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