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2.Methodology-Case study

A questionnaire 3 issues

1.

employees' experiences of training and development

2.

employees' perceptions with regard to training outcomes

3.

work environment factors affecting training transfer

Target population

      4,055 employees working in the core financial services business

        (45%head office and 55%branches)

Questionnaires were posted directly to individuals through the company's internal mail system and a pre-paid envelope was enclosed, addressed to the researcher to guarantee anonymity and confidentiality of responses

An overall response rate of 47.7 %

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