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9.

A designated member of staff should remain with, or be available

to, those who have been bereaved in the period following a death until

they leave the hospital.

10.

Staff

designated

to

support

people

who

have

been

following a death should have received training for that role.

bereaved Areas of

responsibility for staff in that role might include giving explanations and

information regarding what requires to be done following ensuring that necessary paperwork is complete, accompanying

a death, those who

have

been

bereaved

in

viewing

the

deceased,

and

packing

and

returning

property. later date make the go.

Where people who have been for any of these items, the appointment, or ensure that

bereaved are asked to return at a designated staff member should people know where and when to

11.

Clear and accurate information, both verbally and in written form,

should always be given to people who have been bereaved. This will help them both with practical tasks, such as registration of the death and the funeral arrangements, and with the emotional tasks of starting to adjust to the death. Literature produced by the Scottish Government, and by the third sector could be integrated into bereavement packs along with local

information.

swamp

the

A balance needs to be struck too much

people

it

is

intended

to

support

while

too

little

information will can leave them

at a loss

as to how to

carefully

considered

proceed. The content of such information should and staff should be aware of the content

be of

information provided. people who have been

Written information should always be bereaved and a verbal explanation given

shown to of what it

contains rather than just be handed over.

“I’ve been told by the sister not to speak to bereaved families as we don’t do bereavement counselling.” Nurse in an acute hospital

Shaping Bereavement Care 29

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