A designated member of staff should remain with, or be available
to, those who have been bereaved in the period following a death until
they leave the hospital.
following a death should have received training for that role.
bereaved Areas of
responsibility for staff in that role might include giving explanations and
information regarding what requires to be done following ensuring that necessary paperwork is complete, accompanying
a death, those who
property. later date make the go.
Where people who have been for any of these items, the appointment, or ensure that
bereaved are asked to return at a designated staff member should people know where and when to
Clear and accurate information, both verbally and in written form,
should always be given to people who have been bereaved. This will help them both with practical tasks, such as registration of the death and the funeral arrangements, and with the emotional tasks of starting to adjust to the death. Literature produced by the Scottish Government, and by the third sector could be integrated into bereavement packs along with local
A balance needs to be struck – too much
information will can leave them
at a loss
as to how to
proceed. The content of such information should and staff should be aware of the content
information provided. people who have been
Written information should always be bereaved and a verbal explanation given
shown to of what it
contains rather than just be handed over.
“I’ve been told by the sister not to speak to bereaved families as we don’t do bereavement counselling.” Nurse in an acute hospital
Shaping Bereavement Care 29