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(Charles-Edwards 2009) Increased support and education and training may also reduce the incidence of complaints.

3.

The range of staff within the healthcare system who are involved in

bereavement care is much wider than might be imagined (see Frontispiece Page 3). Traditionally education, training and support have been directed at staff working in oncology and palliative care, as well as some accident and emergency and intensive care settings. However, experience shows that staff working in diverse areas and at all levels will be engaged in bereavement care. This in itself poses a major challenge when planning

education and support.

4.

Responses

to

death

and

bereavement

are

highly

personal.

As

human beings, staff members will carry their own grief and bereavements,

as well as other emotional experiences,

react

to

any

particular

circumstance.

It

education,

training

or

support

takes

into

which will influence how they is therefore essential that any account the past experience of

the individual and recognises the need for on their history and on their own mortality.

self-awareness and reflection What must also be taken into

consideration society.

is

the

complexity

of

family

relationships

in

today’s

diverse

5.

Overall, with regard to education and training in bereavement care,

it is essential to offer the opportunity for ongoing development and support, as well as clinical supervision, in order to maintain good practice (Mackenzie and MacCallam, 2009). A range of courses and modules exists, however the quality of the available education and training is variable and there is an absence of guidance for managers as to what is

required for healthcare staff at each level of involvement.

GUIDANCE - STAFF EDUCATION AND TRAINING

6.

The need for appropriate staff education and training should be

recognised by all health boards and a commitment to provide this should

be included in the Board’s Bereavement Care Policy.

Shaping Bereavement Care 34

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