(Charles-Edwards 2009) Increased support and education and training may also reduce the incidence of complaints.
The range of staff within the healthcare system who are involved in
bereavement care is much wider than might be imagined (see Frontispiece Page 3). Traditionally education, training and support have been directed at staff working in oncology and palliative care, as well as some accident and emergency and intensive care settings. However, experience shows that staff working in diverse areas and at all levels will be engaged in bereavement care. This in itself poses a major challenge when planning
education and support.
human beings, staff members will carry their own grief and bereavements,
as well as other emotional experiences,
which will influence how they is therefore essential that any account the past experience of
the individual and recognises the need for on their history and on their own mortality.
self-awareness and reflection What must also be taken into
Overall, with regard to education and training in bereavement care,
it is essential to offer the opportunity for ongoing development and support, as well as clinical supervision, in order to maintain good practice (Mackenzie and MacCallam, 2009). A range of courses and modules exists, however the quality of the available education and training is variable and there is an absence of guidance for managers as to what is
required for healthcare staff at each level of involvement.
GUIDANCE - STAFF EDUCATION AND TRAINING
The need for appropriate staff education and training should be
recognised by all health boards and a commitment to provide this should
be included in the Board’s Bereavement Care Policy.
Shaping Bereavement Care 34