feel more able to deal with the areas of work where they are exposed more frequently to death and dying.
NHS Ayrshire and Arran has adopted a model of staff care which includes Critical Incident Stress Management (CISM). It provides a comprehensive
staff support interventions
and represents an to prevent potentially
“system” of psychological
reactions often associated with traumatic incidents. An example of how it works is to facilitate a debrief at the end of particularly traumatic deaths in casualty.
26. High risk areas should be identified and prioritised for regular support and update training, adopting a staged approach to educating staff where it is impossible to educate all staff at once.
27. In areas where there are ongoing relationships between patients, their families and a specialist team, it can be helpful to staff to sign and send sympathy cards, develop a memory board and increase chaplaincy and educational support (Medland et al 2004)
28. By building up a network of support, with a structured model and with a recognised lead for Bereavement Care in each organisation, staff support should be increased.
boss was very supportive. I was told that allowed to withdraw from patient care until I
nothing can’t wait and I was ready.” Bereaved nurse
29. Managers need to be aware of the needs of staff who have experienced a personal bereavement and should adopt a more flexible approach to the work environment
Shaping Bereavement Care 41