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Implement

Health Board

national policies and

Bereavement

develop local

Services

policies

Coordinator

DEVELOP LINKS WITH PEOPLE INVOLVED: INTERNAL Patients & Bereaved Clinical Teams Pathology & Mortuary Staff Organ & Tissue Donor

Coordinators Community Health Services

including Out of Hours / Unscheduled Care Cashiers / Finance Department Clinical Governance and Risk Management Infection Control Patient Liaison, Litigation and

Complaints Department Medical Records Professional Development Units Facilities Management / Estates Portering & Site Logistics Bereavement Office Spiritual Care / Chaplaincy Volunteer Services / Managers Occupational Health Staff Support & Counselling Communications staff

Figure 5.1 Role of the Bereavement Services Coordinator – Linking People and Processes

CONTRIBUTE TO REVIEW OF PROCESSES AFTER A DEATH Verify death Inform relatives Last offices / final act of care Documentation

  • Identity & Mortuary Cards

  • Infection Control Notification Form

  • Medical Certificate of Cause of

Death

  • Cremation Certificates

Transfer body to mortuary / funeral directors Report death to Procurator Fiscal Post-mortem examination Hand over Medical Certificate Hand over patient’s belongings and valuables (Indemnity Form) Inform GP (and others) Cancel appointments Notes to Health Records Spiritual care needs, rites and rituals Viewing the body Organ / tissue donation Body donation Registering the death Repatriation Arranging funeral Dealing with estate Grieving process Staff support / debrief

Develop and deliver education and training

DEVELOP LINKS WITH PEOPLE INVOLVED: EXTERNAL Patients & Bereaved Crown Office & Procurator Fiscal Police & Emergency Services Mortuaries Registration Offices Funeral Directors Cemeteries & Crematoria Religious & Faith Groups Cultural & Minority Ethnic Groups Local Authority (e.g. Social Work,

Education departments) Independent Health & Social Care Higher & Further Education Bereavement Support Groups /

Organisations Independent Advice & Support

Services Executors, Solicitors & Legal

Representatives National campaigns / initiatives

e.g. Choose Life Bereavement Co-ordinators in

other areas

Shaping Bereavement Care 48

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