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    • recognise the frequent need for the newly bereaved to raise questions following a death and offer opportunities for them to do so

    • promote a co-ordinated approach to bereavement care, both within the health care services and in partnership with other service providers, relevant external agencies and third sector bodies;

    • emphasise the importance of staff education, training and support;

    • where the NHS Board contributes funds to external bereavement services, try to ensure that bereavement care provided by such services reflects the spirit of Shaping Bereavement Care

  • 5.

    Each board should review the quality of printed information given to

those who have been newly bereaved, and the consistency with which it is given to them. (Chapter 3)

6. Each board should develop a planned and consistent approach to bereavement awareness, training and education, which should be available, at appropriate levels, for all staff. (Chapter 4)

7. Each board should review its staff support structures to ensure that support is available for staff who are distressed by experience of death or trauma, and those who experience personal bereavement. Arrangements for debriefing should be reviewed in critical care areas such as Intensive Care and Accident and Emergency. (Chapter 4)

8. Recognising the exposure of staff to matters relating to death and dying, each health board should consider the terms on which staff return to work following personal bereavements. (Chapter 4)

9. Each board should establish lines of communication with other stakeholders including the Crown Office, Local Authorities, Funeral Directors, Registrars, relevant third sector agencies and independent burial and cremation authorities. (Chapter 5)

Shaping Bereavement Care 5

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